Shipping Policy — MAUVRA

 

At MAUVRA, we aim to provide reliable international shipping and keep you informed throughout the delivery process.

1. Order Processing

Orders are generally processed within 1–3 business days, excluding weekends and public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.

Processing times may be longer during periods of high demand or due to circumstances beyond our control.

2. International Shipping

MAUVRA offers international shipping to eligible destinations.

We work with international fulfillment and shipping partners to deliver our products to customers around the world.

Shipping availability depends on the destination country, applicable restrictions, and carrier coverage.

If delivery to your country is available, the applicable shipping options will be displayed at checkout.

3. Estimated Delivery Times

Delivery times vary depending on your location, customs processing, and local shipping conditions.

Our current standard shipping estimate for supported destinations is approximately 10–12 business days after dispatch, where this service is available.

This estimate is not guaranteed for every destination. Some countries or regions may experience longer delivery times.

Please allow an additional 1–3 business days for order processing.

Delivery estimates are provided for guidance only and are not guaranteed delivery dates. Any mandatory consumer rights remain unaffected.

4. Shipping Costs

Shipping charges, if applicable, are calculated and displayed at checkout before payment.

Shipping costs may vary depending on the destination, shipping service, and any applicable promotional offers.

5. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Unless explicitly stated otherwise during checkout, these charges are not included in the product price or shipping fee and may be collected by customs authorities or delivery providers.

Customers should review any potential import requirements and charges that apply to their destination.

6. Order Tracking

Once your order has shipped, tracking information will be provided by email when available.

Tracking updates may take some time to appear after dispatch.

International shipments may pass through multiple carriers before reaching their final destination.

7. Shipping Delays

Although we aim to meet the estimated delivery times, delays can occur due to:

• Customs inspections or clearance procedures

• International transportation disruptions

• Local carrier delays

• Severe weather or public holidays

• Incorrect or incomplete delivery information

If your order is significantly delayed, please contact our support team so we can investigate.

8. Incorrect Shipping Information

Please ensure your shipping address is complete and accurate when placing your order.

If you notice an error, contact us as soon as possible. We will attempt to correct the address before dispatch, although changes cannot always be guaranteed.

Additional charges resulting from an incorrect address may apply where legally permitted.

9. Lost or Damaged Shipments

If your order arrives damaged or appears to have been lost during delivery, please contact us with your order number and a description of the issue.

For damaged products, photographs of the packaging and affected items may help us investigate.

We will review the circumstances and arrange an appropriate resolution, which may include a replacement or refund in accordance with applicable consumer laws and our Return & Refund Policy.

10. Contact Information

If you have questions about shipping, delivery, or tracking, please contact:

MAUVRA Customer Support

Email: support@mauvra.com

Website: https://mauvra.com

We aim to respond to customer inquiries as promptly as possible.